photos feature and IE 6

[justynpride]

Hi Truman

I've had a couple of reports about the photos section not working. The users seem to be using IE but I don't know what version. I've tried it in IE 6 and 8. 8 works fine but 6 has the issues.

The error message says that it cannot open the page www.saoirsedublin.com/photos.html. it cannot complete the operation.

Is it a case that IE 6 is not supported? I know that it is a horrible browser and not consistent with standards etc.. It's caused no end of problems in previous jobs.

Justyn

[Truman]

Hi Justyn,

Is the problem in the members area on the church website or in the person or photo module?

Ascribe no longer supports oudated IE6 browser. Please ask your users to upgrade to a modern browser. Most functions will still work in IE6. But advanced new functions will probably not. IE6 is already eight years old.

thanks,
Truman

p.s. check this out: http://mashable.com/2009/08/04/ie6-no-more/

[justynpride]

Hi Truman

The problem was with the photo module on the church website. I'm waiting to hear as to whether the user has IE 6, but I think that they must have.

I like the idea of the code insert for encouraging people to upgrade or change from IE! I will implement  when I am back from the UK in a couple of weeks time - we're visiting family and friends for a wedding.

Justyn

[justynpride]

Hi Truman

Have just been able to test the page with IE7 and there is an error box that comes up. If I ignore then I can't even view the page once it has fully loaded. The error message is code 80004004

Any thoughts? Have I missed something?

Justyn

[Truman]

Hi Justyn,

IE is really sensitive to any Javascript errors. I discovered this problem in your template:

Code:

{head}
  <script type="text/javascript"><script type="text/javascript">
var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
document.write(unescape("<script src='"   gaJsHost   "google-analytics.com/ga.js' type='text/javascript'></script>"));

You have <script type="text/javascript"> twice. It should only be there once. Also for page load speed you might consider putting the Google Analytics code at the bottom of the page just before the closing </body> tag.

I was able to create an account and upload a profile picture in IE7 so maybe the above is the culprit you're experiencing.

Truman

[justynpride]

Hi Truman

Thanks for the feedback on the code. I've corrected the extranet template which is where the error was as I couldn't see it in the Internet one - although I guess you might have corrected that one?

The issue was on the page www.saoirsedublin.com/photos.html which is an open access page so not in the members section. I've published the template, but not the pages as there are a couple of changes to pages that I don't want live until Monday. Maybe something for the list but it would be great to be able to publish individual pages as well as all of them.

When I publish the pages I'll see if there is any difference, but I don't know if it will. I've just tried that page with IE7 and did encounter the error message.

Justyn

[Truman]

Hi Justyn,

Sorry about that I didn't notice the link to the page in your original post. I confirm the problem when viewing the page in IE7. Apparently this is a pretty common problem.

http://support.microsoft.com/kb/927917

The problem is that IE7 doesn't like the way Ascribe publishes database-driven webpages. Ascribe publishes a webpage on your domain name containing 100% frame which calls a database-driven page on the ascribedata.com domain.

So http://www.saoirsedublin.com/photos.html really shows you http://www.ascribedata.com/saoirsedublin/photos.php.

If you go directly to http://www.ascribedata.com/saoirsedublin/photos.php in IE7 it will display the page with no problems.

Solution #1: You could ask your church members to upgrade their browser to IE8 or switch to another browser like Firefox, Safari or Chrome. This isn't very user-friendly.

Solution #2: I've manually copied the http://www.ascribedata.com/saoirsedublin/photos.php to http://www.ascribedata.com/saoirsedublin/pictures.php. You can create another "page" in Ascribe and set it to a "link" page type and link it to http://www.ascribedata.com/saoirsedublin/pictures.php. This way when the website visitor clicks on Photos in the website navigation they will be taken directly to http://www.ascribedata.com/saoirsedublin/pictures.php ... solving the problem for IE7 users.

Sometime in the future, I plan to upgrade Ascribe so that it will always publish pages to your domain whether or not the page is a static webpage or database-driven. This will also solve this problem. I'm just not sure when I can get a chance to develop this upgrade.

thanks,
Truman

[justynpride]

Truman

Thanks for the update and work around. Don't we love IE!! I've included the code from the bad IE6 site into my template and also changed the link for the site as you suggest. I can't publish it until Monday due to some of the changed content on other pages, but glad that the issue will be resolved when I do publish!

Regards

Justyn

[justynpride]

Hi Truman

I seem to have a problem viewing the photo albums in Safari as well as Firefox and IE, that is using the work around and also the original setup. Try these links and view the albums:

http://www.ascribedata.com/saoirsedublin/pictures.php
http://www.saoirsedublin.com/pics.html

Both links work ok but when you click on the albums they try to take you back to photos.php which doesn't work as they is the original page on the main site that redirects to the http://www.ascribedata.com/saoirsedublin/pictures.php page.

Hope you can help solve the problem.

Regards

Justyn

[Truman]

Hi Justin,

Great to hear from you. Hope all is well in Dublin.

According to Ascribe, you created a new photos page about 5 hours ago called "pics" which is published to http://www.saoirsedublin.com/pics.html. This is really a 100% frame enclosing http://www.ascribedata.com/saoirsedublin/pics.php. Both of those URLs work fine for me in Firefox and Safari. http://www.ascribedata.com/saoirsedublin/pics.php works in IE but as we discussed in previous posts on this forum thread that due to some unfortunate IE behavior, http://www.saoirsedublin.com/pics.html won't work properly in IE.

You also have a "link" on your site under Resources called "Photos" which is currently linked to http://www.ascribedata.com/saoirsedublin/pictures.php. I suppose this is the workaround solution to the IE problem I proposed to you in an earlier post. However, the "pictures.php" file is referencing pages on "http://www.ascribedata.com/saoirsedublin/photos.php" which no longer exists for some reason. Perhaps you had a photo gallery there, but changed the URL and then republished so Ascribe removed the page.

To solve this problem, just change the link under Resources to point to http://www.ascribedata.com/saoirsedublin/pics.php.

By the way, I'm working on Ascribe's site builder right now. The new version will have on-page content and style editing making site building much easier. Also, the new version will solve the IE problem.

Regards,
Truman

[justynpride]

Hi Truman

Thanks for the note about the correction. Not sure what happened there but I can now send out our weekly newsletter with link to the photos 

Looking forward to seeing your new developments. Let me know if you need any beta testing. Things have been very busy here with planning for various church events, which are now complete. Am hoping to get down to looking at the system again...

Regards

Justyn